Last Updated: April 2025
We, Ebixcash World Money Limited ("Ebixcash"), are a company registered in India and licensed by the Reserve Bank of India. This Data Privacy Policy governs the collection, use, and protection of personal and financial data provided by our customers when using any of our services via our website, the Ebixcash mobile application, or any other platform (collectively, the "Platform").
The information customers provide enables us to deliver and improve our services. Certain services, such as remittances, require customers to complete the Know-Your-Customer (KYC) process to ensure compliance with Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) laws and Reserve Bank directives.
For any questions, customers may contact us at customercareforex@ebixcash.com.
We collect personal data including, but not limited to, the following — to enhance customer experience, communicate services, comply with legal requirements, and conduct research:
Information may also be collected directly through web forms, account updates, chats, dispute resolutions, and correspondence — including contact details, financial information (bank account numbers linked to our services), and detailed personal data (date of birth, national ID number).
We may also obtain information from third-party sources such as credit bureaus and identity verification services.
Note: We do not store, sell, share, rent, or lease credit/debit card details or personally identifiable information to third parties.
When customers use the Platform, we automatically collect the following data to better understand behaviour and improve our products:
When customers access the Platform via mobile devices, we may collect device identifiers and location data to provide location-based services. Customers can control location settings through their device preferences.
We use personal data to:
We implement reasonable organisational and technical measures to protect personal data from unauthorised access, misuse, loss, or alteration. Customer registration and transaction records are retained for a minimum of 10 years in compliance with regulatory requirements, after which data is securely destroyed.
We do not sell, share, or rent personal data to third parties or use customer contact details for unsolicited communications, except for transactional messages related to our services.
Personal data may be shared with third parties only with customer consent, except when required by law or regulatory authorities. We may also share data within our group companies and affiliates. Third-party service providers engaged for processing, marketing, or research purposes are contractually obligated to maintain data security.
We may disclose aggregated, non-identifiable statistical information publicly. Personal data may be disclosed to third parties only when legally required or with customer consent under appropriate data sharing agreements.
We use cookies and tracking technologies to enhance user experience. Cookies do not collect personal data unless previously provided by the customer. They help us understand and analyse trends, administer the site, and improve our products and advertising. Aggregate cookie data may be shared with third parties in non-identifiable form.
You can control and delete cookies through your browser settings. Note that disabling cookies may affect some functionality of the Website.
We employ stringent security measures, including secure servers (SSL), to protect personal data from loss, misuse, and unauthorised access. Access and changes to customer account information are secured accordingly.
While no system is completely infallible, we continuously improve our internet security procedures to ensure your data remains safe with us.
By using our Platform and services and providing personal data, customers consent to the collection and use of their information in accordance with this Privacy Policy, including sharing as described herein.
We are committed to transparency and provide customers with access to their personal data. Customers may request corrections unless restricted by legal or contractual obligations. We aim to respond promptly to such requests.
For assistance, customers may contact customercareforex@ebixcash.com.
This Privacy Policy and related website policies may be updated periodically to comply with legal and industry standards. Updates become effective upon posting. Customers are encouraged to review these policies regularly to stay informed of any changes.